UCLA Center for Digital Humanities Support

UCLA Center for Digital Humanities Support

Using UCLA Humanities (Enterprise Messaging) Webmail Access

Webmail is vastly improved on Humnet’s new email system, especially when using Internet Explorer on any Windows computer. When using Internet Explorer on a Windows computer, you have almost the same functionality as the regular Outlook client, including selection of multiple messages, drag and drop, and new email notifications. CDH encourages use of Webmail via Internet Explorer when possible to access your emails.

Logging on to Webmail

Microsoft Outlook Web Access or OWA as it is referred to, is a component of your Enterprise Messaging (EM) system, and provides access to your new Email account via a variety of Web browsers, including Internet Explorer (IE), Safari, and Firefox.

To Login to your EM Email via the Web:

1. Open your preferred Web browser.

2. Type or click on the following URL: www.em.ucla.edu. Select from the Sidebar on the Left Hand Side Outlook Web Access (OWA)

3. Enterprise Messaging Login:

User Name: Type your <UCLA logon ID> (previously known as BOL ID)

Password: Type your <Password>

4. Click the Log On button.

After login, you will be taken to your EM account, where you can access your Email and other components of EM.

Questions:

How do I log off?

When you are finished, please log off the e-mail system instead of simply closing the browser. Remember, the log off button is located either in the menu bar on the left or in the upper right hand corner. The exact location depends on your browser choice and version.

Why was I logged off OWA automatically?

OWA (Outlook Web Access) automatically closes its connection to your mailbox after a period of inactivity in order to protect your account from unauthorized access. If you are automatically logged off, you will be redirected to log in again from the following screen:

Configuring Your SPAM Settings

Enterprise Messaging uses a spam blocking/tagging system called Barracuda. The default settings will block most spam messages. However, you can customize the settings in case Barracuda is still letting too many spam messages get to your inbox or it is marking normal messages as spam.

Configuring Barracuda

1. Open a web browser (e.g. Internet Explorer, Firefox, Safari) and go to the following URL: https://nospam9.ad.ucla.edu.

Note: Be sure to include the “s” in “https”.

2. You should see the login page below. Type in your email address and password to log in – this is the same password you use to check your Humnet email.

Note: The “Get Mail Client Plugins Here” link takes you to a download page for an Outlook plugin. You can use this plugin with Outlook to help train the SPAM system in instances where SPAM goes undetected.


3. After logging in, you are taken to your quarantine inbox. When the Barracuda system cannot determine whether a suspicious message is spam or not, it will quarantine that email message here.

· From here, select any messages that are NOT spam and click on the “Classify as Not Spam” button. These messages will then be delivered to your mailbox and the system will learn that similar messages are not spam.

· Next, select all the messages that are spam and click on the “Classify as Spam” button. The messages will be automatically deleted from the quarantine folder. Doing this will help train the Barracuda system to better detect spam.

Note: You can check the box next to “Date Received” to select all quarantined messages. Also, it takes a certain number of “spam” or “not spam” reports for Barracuda to classify suspicious emails properly, so you may still see Barracuda treat messages the same after you have “taught” the system. This is by design since Barracuda applies these changes to all users. To have Barracuda more quickly change its detection rules based on your preferences, use the Whitelist/Blacklist feature instead.


4. Click on the “Preferences” tab to make changes to your spam detection settings. You will be taken to the Whitelist/Blacklist sub-tab. Here you can see what addresses are currently on each list. You can also add and delete addresses as necessary. Email address on the Whitelist will not be filtered regardless of the spam score, while email addresses on the Blacklist will always be filtered. For more information on what a Whitelist/Blacklist is, click on the “?” button.

5. Click on the “Quarantine Settings” tab to change your settings. From here, you can enable/disable the quarantine and set how often you are notified about quarantined messages.

6. Click on the “Spam Settings” tab to change your spam filtering options. Your settings are initially set to the default. You should leave it at the default unless you understand what each score does. To change the settings, you must first select No next to “Use System Defaults” and click on Save Changes. To disable spam filtering completely for your mailbox, select the No option next to "Enable Spam Filtering" and click on Save Changes.

· Tag score: this score determines when a message is pre-pended with the label “[Possible spam]”. These messages will still be delivered to your inbox. The higher the score, the more suspicious a message must be to be tagged.

· Quarantine score: this score determines when a suspicious message will be quarantined instead of being delivered to your inbox.

· Block score: this score determines when a suspicious message will be completed blocked. You will not see blocked messages at all.

Updated with Exchange 2010 settings

The following are links to instructions on how to configure your e-mail clients for the various mail protocols on the Enterprise Messaging system. If you are unsure of which client or protocol to use, please contact your Department Technology Analyst or the CDH Service Desk at x61414 or This email address is being protected from spambots. You need JavaScript enabled to view it..

 

Windows

Mac

Mobile

Windows
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Outlook 2003
Entourage
Apple
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Outlook 2007
Mail (Apple Mail)
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Outlook 2010
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Android-phone

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Outlook 2010 or 2013 (Windows)

In your list of folders, scroll down to “Search Folders” (will be alphabetical in your folder list). Right-click, and select “New Search Folder.”

new search folder

Select “Large Mail” from the list, and click the “Choose” button.

Change the number to “25000 KB” and click OK.

You will now have a subfolder in your folder list that will contain any email that size or larger.

  • If you do not have any, the folder will be empty.
  • If you do have email in that folder, determine whether you need to save the message(s) and any attachment(s). No email that size will be migrated to your Office 365 Outlook mailbox.

NOTE: This process does NOT search archived mail, and the size limit is not applicable to archived mail PST files, as those files are stored on your local computer and are not part of the migration.


Outlook 2011 (Mac)

From Outlook, click the search field in the upper right of the window.

Click the All Mail button, and then Advanced to drop down the search criteria.

In the first pulldown, change “Item Contains” to “Size.” In the second, change “Is” to “Greater Than.” And in the text box enter 35000.

  • If you do not have any, the folder will be empty.
  • If you do have email in that folder, determine whether you need to save the message(s) and the attachment(s). No email that size will be migrated to your Office 365 Outlook mailbox.

NOTE: This process does NOT search archived mail, and the size limit is not applicable to archived mail OLM files, as those files are stored on your local computer and are not part of the migration.


Mac Mail (IMAP)

Within your client, select Mailbox > Smart Mailbox to create a search for all email with attachments.

Set the conditions to “Contains attachments” and check the box to include your Sent folder.

macmail 35mb

Once that mailbox exists, sort mail within it by size to determine whether you have any that are larger than 35MB.

If you do, determine whether you need to save the message(s) and the attachment(s). No email that size will be migrated to your Office 365 mailbox.

There are two ways to filter Junk Mail using Outlook 2003. The first method is to install a plugin that works with CDH's main spam filter. The second option is to use the built-in Junk Mail processor in outlook.

Installing the Barracuda Plug-In

The Barracuda plugin works by contacting the Barracuda spam filtering system among Humnet's servers. Using this method, you can prevent a lot of spam from ever reaching the inbox. Visit this page for more information on how to install the Barracuda plugin.

Using Outlook's Junk Mail Filtering

Outlook has built-in junk mail filtering you can use. Unlike the Barracuda filter, the mail is processed after it is in your inbox, but works in much the same way.

To turn on the junk mail filter or make sure it is in use:

Select "Options" from the "Tools" menu to bring up the mail Options. outlook-tools-options.jpg

 

 

 

 

 

 

 

 

 

 

Next click on the "Junk E-mail" button to bring up the Junk E-Mail Preferences.

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The first tab "Options" allows you to set how aggressively the Junk E-Mail filter behaves.

 

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  • No Filtering. Outlook does not attempt to determine what is Spam. all mail gets through unless it is from an address on your blocked sender's list.
  • Low: Acceptable for most users. This setting catches obvious junk mail, but some junk mail may still get through.
  • High: This setting catches most spam, but will also label some legitimate messages as spam (false positives). If you find that a lot of non-spam messages are getting caught as junk mail, you may want to try the "Low" setting.
  • Safe Lists Only: You will only receive messages from recipients that you have added to your "Safe Senders" list.
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